abd88 Privacy Policy

Introduction and Purpose

abd88 ("we", "us", or "the platform") provides a trusted online casino and betting service for users in Bangladesh. When you register, log in, or use our services on abd88, you share certain information with us. This Privacy Policy ("Policy") explains how we handle that information.

Please read this Policy carefully. By using abd88's services, you agree to the terms of this Privacy Policy. This Policy is supplementary to and forms an integral part of our Terms and Conditions.

What Information We Collect

abd88 collects two types of information from its members: information you provide directly, and information collected automatically. Each category is described in detail below.

2.1 Information You Provide Directly

Information you provide yourself during registration, verification, or transactions:

• Full name and date of birth
• Email address
• Banking and mobile financial service details (bKash, Nagad, Rocket account numbers)
• National ID card or passport copy (for KYC verification)
• Address and location information
• Records of communications with customer support

2.2 Information Collected Automatically

When you use abd88, the following information may be collected automatically:

• IP address and geographic location
• Device type, operating system, and browser information
• Platform access times and session duration
• Data collected through cookies and similar tracking technologies
• Gaming activity, betting history, and transaction logs
• Referral source and navigation patterns

How We Use Information

abd88 uses the information collected for the following purposes:

3.1 Account Management and Service Delivery

Information is used to create and manage your abd88 account, verify your identity (KYC), process deposit and withdrawal transactions, and provide access to gaming services. This information is also needed to enforce the minimum deposit policy of ৳200 and the minimum withdrawal policy of ৳500.

3.2 Security and Fraud Prevention

Information is used to keep the abd88 platform secure, detect suspicious activity, prevent money laundering, and block unauthorised access.

3.3 Customer Support

Our 24/7 Bengali live chat support team uses your information to resolve issues, handle complaints, and answer your questions.

3.4 Responsible Gaming

As part of our responsible gaming programme, information is used to monitor user gaming behaviour, identify potentially problematic playing patterns, and provide the necessary support.

3.5 Technical Improvement

Information is used to improve platform performance, detect and fix errors, and further enhance the user experience.

Information Sharing Policy

abd88 does not sell, rent, or share your personal information with third parties for marketing purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the information necessary for payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and KYC verification is shared with trusted third-party partners. These partners are contractually bound to meet our privacy standards.

4.2 Legal Obligations

Information may be disclosed if required to comply with a court order, a lawful request from a government or regulatory authority, or applicable legal obligations.

4.3 Business Transfer

In the event of a change of ownership, merger, or acquisition of abd88, user information may be transferred as part of the assets. In such cases, we will notify users in advance.

Cookies and Tracking Technologies

abd88 uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that help improve your experience using the service.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Without these cookies, the platform will not function properly.
• Functionality Cookies: Used to remember your language preferences, screen settings, and other personalised settings.
• Analytics Cookies: Collect anonymised data to help us understand platform usage and improve service quality.

5.2 Cookie Controls

You can disable or delete most cookies by changing your browser settings. However, disabling essential cookies may cause some important features of abd88 to stop working properly.

Data Protection and Security

abd88 treats the security of your information as its highest priority. We have implemented industry-standard technical and administrative measures to keep your information secure.

6.1 Technical Security Measures

• SSL encryption technology — all data transfers are encrypted
• Two-factor authentication support
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• PCI-DSS compliant measures for payment information

6.2 Data Retention Period

abd88 retains your information for as long as your account remains active or as required to meet legal obligations. Even after an account is closed, certain information may be retained for a defined period for fraud prevention and legal purposes.

6.3 Response to a Data Breach

In the event of a data security breach, abd88 will notify affected users by email as quickly as possible and will take prompt action to bring the situation under control.

Your Rights and Choices

As an abd88 user, you have certain important rights regarding your own information:

7.1 Right to Access

You can find out at any time what information abd88 holds about you. To do so, contact our customer support via live chat or email us at [email protected].

7.2 Right to Rectification

You can request that incorrect or incomplete information in your profile be corrected. The necessary changes will be made after identity verification.

7.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, some information may not be possible to delete due to legal or regulatory obligations.

7.4 Opt Out of Marketing Communications

You can unsubscribe from abd88 promotional emails or notifications at any time. This can be done by changing your account notification settings or by contacting us.

7.5 Data Portability

In certain circumstances, you can request to receive your information in a structured, commonly usable format.

Protection of Minors

abd88 strictly follows a 21+ age policy. We do not knowingly collect information from or provide services to anyone under the age of 21.

Age verification is mandatory during the registration process. If we discover that a minor has created an account using false information, that account will be closed immediately and the associated information will be securely deleted.

If a parent or guardian believes their child is using abd88, please contact us immediately at [email protected].

Policy Changes and Updates

abd88 reserves the right to update this Privacy Policy from time to time. The Policy may be changed if the scope of services expands, new technologies are adopted, or legal changes require it.

For any significant changes, abd88 will notify registered users in advance by email or through a notice displayed when accessing the platform. Continuing to use abd88 after the updated policy takes effect will be taken as your agreement to the new terms.

Previous versions of the Policy are kept on file with us and will be provided upon request.

International Data Transfers

abd88 primarily serves users in Bangladesh. Data processing and storage may take place in Bangladesh or abroad. Where data is transferred to another country, we ensure that the applicable data protection standards of that country are followed.

Third-party service providers (such as payment gateways and cloud hosting providers) are governed by their own privacy policies. However, abd88 ensures that these partners follow industry-standard security practices.

Contact and Complaint Resolution

If you have any questions, comments, or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact us.

Our privacy team will process your request as quickly as possible. Complex requests may take a little longer to respond to.